Customer service contacts include product information requests, describing product features, activating customer accounts, resolving customer complaints and handling billing inquiries. Our extensive network of customer support centers provides global support capabilities in over 30 languages.

• Inbound Customer Service (i.e. Transactions related to billing, account management, complaints management, etc.)
• Specialized Inbound Customer Service (i.e. financial and travel accounts)
• Outbound Phone Support (i.e. credit management, database cleansing and maintenance, etc.)
• General Technical Support (i.e. troubleshooting, software support, etc.)
• Technical Services for High-End networking infrastructure and applications
• Fax/Email/Chat Support Business Process Outsourcing
• Data Entry
• Human Resources (Employee Services)
• Technical Transcription
• Market Research

• With operations beginning in Manila in 1997, Sykes Asia is the officially recognized pioneer in the outsourced call center industry in the Philippines.
• Since business began in China in 1999, Sykes Asia has been given multiple recognition for its consistent delivery of expert customer care.
• With effectively no debt, no partners, and no significant outside business influences, we offer integrity, transparency and focus to our clients.
• Unparalleled experience with an eclectic mix of 30 clients in the Philippines and 20 in China. We have demonstrated an ability to both execute on new business, whilst effectively sustaining our existing client accounts.
• Supporting communication companies, which constitute over 40% of our business. This is what we do best, and you can benefit from the high touch service we provide clients with customer service and technical support needs.
• SYKES has made the investment to build the technology infrastructure required to provide our partners with global solutions for tomorrow's contact center today.
• Flexible, extensible platform for increased revenue generation through access to consolidated, consistent, secure information.
• Higher return and greater value in each customer interaction.