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Frequently Asked Questions

What qualification do I need to be a part of the SYKES family?
You need to;
  • be Dynamic
  • be Willing to be trained
  • have a Good attitude towards work
  • be Service-Oriented
  • be Fluent in English Communication
*Qualification will vary according to particular position requirements. *College undergraduate are also welcome to apply.
Do I need an American Accent?
Having an American accent is an advanatage to most of our support but it is not required. Being fluent in conversational English gives you an edge.
Can I choose my own shift schedule and site?
Your shift schedule and site will be dependent on the account to which you will be assigned to.
What benefits do I get from SYKES?
At SYKES, we take care of our people. In fact, we are one of the high players in the industry. We provide our employees an attractive compensation and benefit package:
  • Meal Allowance
  • Overtime Allowance
    • Meal and Transportation Allowance
  • Health Bonus
  • Medical Insurance
  • Above par vacation and sick leaves entitlement
  • Study Assistance
  • Hazard Pay
  • Account Driven Allowances
    • Language Allowance
    • Certification Allowance
    • Technical Allowance
    • Tenure Allowance
    • Performance Incentive Allowance
These are just some of the benefits that SYKES employees are enjoying. There are a lot more!
Will I have a career growth at SYKES?
Definitely! Once you become one of the SYKES family, you will be provided with all the necessary training to optimize your skill and motivate you to climb the corporate ladder. We have employees who started as an associates and now supervisor, managers, and even regional directors of the company.